At Avira Jewellery, we take care to ensure your jewellery arrives safely and promptly. Please read our shipping policy carefully:
1. Shipping Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are carefully inspected and securely packaged before dispatch.
2. Shipment Location
We currently ship from Brisbane, Australia, to locations across Australia.
3. Shipping Restrictions
Currently, we only ship within Australia. We do not offer international shipping. Some remote areas may experience longer delivery times.
4. Estimated Delivery Times
Standard shipping: 3–7 business days (depending on your location).
Orders may be delayed during public holidays or peak periods.
Once your order is shipped, you will receive a tracking number to follow its progress.
5. Missing or Lost Packages
If your package is lost or has not arrived within the estimated delivery timeframe, please contact us immediately at support@avirajewellery.au. We will work with our courier to locate your order or provide a replacement.
6. Damages
We carefully pack all items to prevent damage during shipping. If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damaged item. We will arrange a replacement or refund.