At Avira Jewellery, we want you to love your purchase. This policy is in line with your rights under the Australian Consumer Law. Eligibility for Refunds:
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we sincerely apologise.
In line with Australian Consumer Law, you are entitled to a replacement or refund for major faults.
To request this:
- Contact us within 48 hours of receiving your order
- Provide clear photos of the issue
- Once approved, we will arrange a replacement or refund
Change of Mind
We do not offer refunds for change of mind.
However, we are happy to provide:
- Store credit (valid for 3 months), or
- Exchange for another item
Conditions:
- Request must be made within 5 days of delivery
- Item must be unused, unworn, and in original packaging with tags intact.
- Customers are responsible for return shipping costs for change of mind requests
Non-Returnable Items
- Sale or discounted items cannot be returned or exchanged for a refund unless damaged.
Processing & Timeframes
- Approved refunds will be processed to the original payment method within 5–10 business days
- Store credit or refund will be issued once the returned item is received and inspected
- Customers are responsible for return shipping costs unless the item is faulty
Contact:
Email support@avirajewellery.au for any refund-related queries.
8. Changes to Terms
- We may update these Terms & Conditions at any time
- Continued use of our website constitutes acceptance of any updates
Email support@avirajewellery.au for any refund-related queries.