1. Eligibility
Items must be in their original condition, unworn, and with all tags and packaging intact.
Personalized or custom pieces may not be eligible for return unless faulty.
2. Return Window
Returns or exchanges should be requested within 14 days of receiving your order.
3. Faulty or Damaged Items
If your item is damaged, defective, or incorrect, contact us within 48 hours of receipt.
We will arrange a replacement, repair, or refund.
4. Exchange Process
Exchanges are allowed for size, style, subject to availability.
Return the original item, and we’ll send the new piece once the return is received.
5. Refunds
Refunds are processed after the returned item is received and inspected.
Refunds are issued to the original payment method within 5–10 business days.
6. Shipping for Returns
Customers are responsible for return shipping, unless the item is faulty or incorrect.
We recommend using a tracked shipping service to ensure safe return.
7. Contact for Returns & Exchanges
Email us at support@avirajewellery.au with your order details and reason for return/exchange.
Our team will guide you through the process.